DTDC Courier & Cargo — Damaged Product received by Customer and Delay in Courier

Address:	313001
Website:	dtdc.in

This mail has reference to your Docket No Z00493742 which was booked from Udaipur on 10.09.2016 for Agra Destination. As Per DTDC track record the said consignment reached at Agra, But the said consignment was not delivered without any reason till 16.9.2016 noon. After various calls and Follow up with courier Partners at Udaipur and Agra Finally the Product got delivered on 16.9.2016 but to our surprise in a total damaged Condition. DTDC Courier charged us for door delivery without any delay service and assured us to deliver the Packet in Proper condition . We followed all the packaging guidelines with Fragile Sticker, Handle with care and well Packed in 5Ply Hard Cardboard. Because of DTDC negligence and wrong attitude towards customers, we have experience a very poor and bad services from a reputed Courier organization like DTDC.
If you don't bother your clients, Why you take the responsibilities. Above all this is the second instance and DTDC courier partner does not reply on phone calls and Pass useless comments to customer. The consignment was to be delivered anyhow by September, 12 . We have sent this packet through courier company not to Govt post office with expectation that the packet will be delivered on time and in Proper Condition, but of no vain.
This is the second instance and I am sorry to say that there is no cooperation from the DTDC team .They out rightly reject the claims without any refund. We want our refund bearing the cost Price of our Product worth Rs.1000 and Courier Charges of Rs.180.
Despite of various calls at Udaipur and Agra head office No action has been taken. Especially there is no cooperation from Udaipur DTDC ( Ajay : +91- [protected]) and Agra DTDC ( +91- [protected]) is highly disappointing. Please take this issue as a serious issue and inform to courier services how to talk with customer.
We are a reputed company and your delay in services hurt our brand image. We hope you take necessary steps .
Regards
Neha Kothari
RMantra
+91-[protected]