DTDC Courier & Cargo — deficiency, negligence and cheating by dtdc

To concerned team,
I have the following complaint against you.

My client dr. Nityananda patra sent some important document to registrar bankura university on 21.08.19.

Tracking number-k20415565

But, unfortunately the document was not delivered on time as the courier receipt was not attached with the document.

This is a mind game being played by dtdc bankura.

From this incident a conclusion can be drawn that dtdc bankura is responsible for deficiency and negligence in service.

How can an important document be taken in such an extraneous manner.

The delivery boy charged rs 50 extra for bringing back the document. The fault is of dtdc bankura but the customer is being charged twice for the same service.

Didn't he know that without the delivery receipt attached the registrar of bankura university will deny to accept it?

In this scenario the service is not been fulfilled by dtdc, hence negligence and deficiency in service.

Hence, i am taking this issue to consumer forum immediately for the same, as my client doesn't want the same incident to happen again with someone else.

The money has also not been refunded by dtdc bankura and charged rs 50 extra for bringing back the document.

Total amount charged rs 100 for sending the document + rs 50 for bringing back the document.

1. Dtdc bankura is in fault of deficiency and negligence in service.

3. Extra charges being levied by dtdc bankura.

4. Harassment of the customer.

5. Obnoxious attitude shown by dtdc bankura.

6. The delay in the document resulted in uncompensated loss.

The document had to be sent again via speed post.

I am waiting for a positive response with strict action for dtdc bankura.

Please take note of this matter and report immediately. The client has given me straight instructions to approach consumer forum as he has been cheated by dtdc bankura.

Contact [protected].

Thanks and regards

Advocate

Suman patra.