DTDC Courier & Cargo — Delivery boy delaying to deliver the parcel, although parcel arrived at destination.

I booked for a parcel through DTDC which consignment number is K25903305 on dated 29.08.2020, destination was chakradharpur, jharkhand 833102. But in online tracking it is showing booking date is 02.09.2020. How could you do this to your customer? Last 3 to 4 days it is showing reached at destination. Delivery boy called receiver yesterday and assure to deliver but still now not delivered the parcel. Your organization and you people don't want to know about the importance of parcel. You think it's just a business. This is not a free service, I pay for that. So do the needful action, knowing the importance of parcel.