DTDC Courier & Cargo — docket slips

Address:

Kamrup Metropolitan, Assam, 781006

Dear team, dtdc
We are a regular customer, infact permanent customer of your service. And all the courier service i have seen in my entire service used to provide docket at the time of picking up the document or parcel whatever because this is the proof of document acceptance to the company.
I just want to know why dtdc fancy bazar not handed the docket no slip while picking up the documents from mukesh hyundai guwahati assam.
This been informed many times to the pick up boy and even reported to the fancy bazar office but they are very very casula and they replied we donot provide the docket at once.
Now we being the service company we also need to give proof to our customers for the documents sent.
I donot understand why dtdc fancy bazar is not taking the matter seriously. Kindly close this concern immediately else we will be bound to take some other step.
Who will ve responsible if some documents gets loss without these docket slip???