DTDC Courier & Cargo — docket wrong delivery and came back in damage condition not acknowledged and returned back

Address:	Mumbai City, Maharashtra
Website:	[email protected]

To
Dtdc, mumbai

This refers to the above docket meant in my wife’s name m r ramadevi sent from mysore to my house address

M r ramadevi
C39/s.14
Kumkum chs
Sector 14,
Vashi
Navi mumbai 400703

The said docket was sent on 16 th nov 2017 with important stamp paper documents from mysore finally reached navi mumbai on 20th nov 2017, from the tracking its shown as `delivered’ to addressee on 16.45 hrs but `not delivered’

When i lodged complaint in your given portal on 21st a call came from [protected] enquiring about and confirmed in the evening the same was wrongly delivered different from addressee and will be collected &diverted to us today.

Surprisingly when the docket reached to addressee it was found totally torn condition and we are unaware what are all missing. Addressee `my wife’ has not accepted and told courier boy who was saying sorry, to take it back.

I never expected this sort reckless service from dtdc, and am deeply thinking to suitable legal action against your company for such irresponsible way of handling things, and claim including the losses incurred.

You are requested to investigate and take appropriate action against the concerned and arrange to reimburse the losses incurred.


Thanks

C r radhakrishnan
H/o m r ramadevi
Contact no. [protected]