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DTDC Courier & Cargo — document not delivered

I have couriered my documents on 23rd november 2018 from sgpgims, lucknow to mr r k meena, section officer, csir hrdg office in pusa new delhi and upon tracking it is showing to be delivered on 26th november 2018. But the concerned individual is saying it is not received.
I want clarification regarding this. Also i would like to have pod for above shipment and would like to know who has received the document if at all it is delivered.
The shipment tackng id is z76834393
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Complaint Status


[Feb 01, 2019] DTDC Courier & Cargo customer support has been notified about the posted complaint.
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    DTDC Courier & Cargo
    Customer Care Service
    Customer satisfaction rating
    13%
    Complaints
    8498
    Pending
    0
    Resolved
    1123
    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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