DTDC Courier & Cargo — document not delivered

I have booked an important document from dtdc, khetri, to sorbhog, assam on 14th feb 2019 with no k15112092. While tracking the consignment, it is showing out of delivery from 17th february to 19th february. They even didn't tried to deliver to sorbhog from simlaguri.

As early, i said that the consignment contains important documents, it is very urgent for me. Do needful as early as possible...
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The oredr AL[protected]
is not deliverd at time which i have set the date 14/2/2019
Its getting delayed day by day
very worst service as well as very poor...Who will take this resposibilty for mis behaving for DTDC site ??

Dear sir, I booked my shipment on dated February 5th 2019 & it was delivered in damaged condition on February 12th 2019
Instead of 9th February & all material are spoil. your representative. Assured us the shipment will be deliver around 8th February.
Pl.confirm further claim .
My docket no.- D48527041

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