DTDC Courier & Cargo — dtdc did not deliver the package

Address:	New Delhi, Delhi, 390024
Website:	www. dtdc.in

I am writing this to register a complaint
Against dtdc courier for not being able to respond or suggest any solution to the problem they have caused. The package that had confidential and important documents along with a demand draft is missing along with other package's that left for delivery form gorakhpur dtdc office to reach jaipur on 30th june 2017, the status on etracking shows no update since 2nd july 2017. To counter the situation i had called up multiple customer care no. As per their website but hardly been able to reach any. Finally someone suggested to use the reg office customercare no.[protected] and even this no will always show up busy or swithed off. Fortunately a lady picked up after 3 days of attempt and she asked for the destination address, which was providedto her and she promised that the status will be updated by same evening, that never happened. Again process of calling started and after 2 days she told that the entire batch of the parcel is missing that included my package, it never reached delhi for scanning. After being asked next course of action, she replied we are trying and i will be updated on status soon. I am writing this afyer 17 days of irresponsible behavior from dtdc. If the package is lost i need compensation as per the procedure and want to derate dtdc for their non-professional job.