DTDC Courier & Cargo — DTDC is simply re-routing package to their own hubs and not delivering to destination address even after 10 days.

For online purchase, the package (with Tracking No. D[protected] has reached the destination city (Hyderabad) on 14/09/2022, and today is 26/09/2022, but still the package not delivered. Have called DTDC customer support 2 -3 times and raised the concern or ticket but still nothing happened. Not sure what kind of service DTDC is providing.?
By this time, I would have personally carried the package and travelled to Hyderabad to give or deliver the same to the destination address.
DTDC is simply sending or re-routing the package to their own hubs, Shamshabad to Mehdipatnam to BasheerBagh and back to Mehdipatnam to Shamshabad starting from 15/09/2022 to till date.
Called their customer support multiple times and mentioned the names of all the nearby areas/ location within 0.5km from the destination address.
Attaching their complete tacking,