DTDC Courier & Cargo — DTDC kottayam kanjikuzhy refused to deliver package at residence Address

Address:

Kottayam, Kerala, 686004

I sent a parcel on 16th June'17 via DTDC Bangalore and it reached kottayam on 19th June however DTDC kottayam kanjikuzhy branch refused to deliver it to the given address . The recipient had to go and pick it up from their office and according to them this is the RULE there!! DTDC bangalore does not behave this way, they come and deliver it home. Please find the tracking number : CN B44684992. After we insisted the DTDC kottayam kanjikuzhy office to deliver it home then they agreed to come halfway to the address to give the parcel however recipient decided went to office and collected it . Bangalore DTDC office always calls up and ask the customer if they have come home or will the customer pick it up from their office . Atleast the choice should be given to the customer . DTDC kottayam office cant make it a RULE as they LAZY to deliver it to the residence address. I request you to take immediate action against their office . I am sure other people in that area also suffer the same way.