DTDC Courier & Cargo — Dtdc lost my courier and branch manager misbehave

Address:	411038
Website:	www.dtdc.in

Date of courier: 4th may 2017
Sender name: infinista concepts
Receiver name: anuradha patil
Consignment no.: p40116793

I have been struggling with the dtdc warje branch, kothrud, pune to find my courier that has been delivered to someone else without my knowledge or probably lost. Upon conveying this to the branch, the employees had a gala time asking me to wait while they allegedly “search” for information. Mr. Pathak, the apparent in-charge of warje branch and the other employees continued this for a month and upon calling up the branch manager, mr. Ramesh yadav, he says, he had no information of this and asks me to raise a query with the branch it’s sent from. When i got agitated about the direction being given to me after a month's to and fro, the branch manager misbehaved and raised his voice. He went on to say, “complaint to whoever you want, i do not care" and disconnected the phone. This kind of behavior clearly shows how much keen are you on getting the customers and respecting them.

Firstly, this is not my job and secondly, you waste my time and keep me unannounced for a month only to later say that raise a query, which is also not my part of the job.
The branch manager does not deserve any respect for talking to a customer the way he did. I am paying as much asked for the courier and in return expect the correct delivery and respectful and righteous treatment.

After registering a complaint with the customer support and sending a complaining tweet to dtdc india, i received a reply on twitter and blank emails from the support for a few days, upon asking about those emails, i got no reply.
In the same context, my receiver received 2-3 calls asking about the details of the courier but no further update. On every call, the same question was asked, what kind of system do you guys have in place?

It's been 52 days that my problem has not been resolved. I condemn the use of dtdc and will continue to spread my word.