DTDC Courier & Cargo — dtdc officers deny to deliver the court at home address

Address:

Thane, Maharashtra, 400615

I m a resident of puranik rumah bali at godhbunder road just opposite to lodha splendora but the dtdc officers call us to collect the courier from their branch as they don't come to rumah bali to deliver but they deliver in lodha splendora which is at the equal distance from the kasarvadavali branch just like rumah bali. I don't understand the reason for not delivering at the address, again and again we got a call from the office to visit the branch to collect and also we pay ample amount of money but this type of service is not appropriate. Please look into this matter