Hi,
I had opted for speed post delivery of some urgent paperwork on 23rd September evening from Bangaluru. I was informed that it will reach Kolkata and be delivered by Saturday evening.
The tracking number - E76849222. Saturday evening I get a email stating that attempted delivery but failed. Neither me or my father (to whome the package was being delivered) got any call from the delivery person. I don't know what kind of attempt was made.
After choosing a speed post service and paying ₹400 to mke sure the paperwork reaches on time my father had to visit Rajarhath distribution point office to collect the package himself on 25th (Sunday) morning. If you know Sunday is not a operational day for you guys, how could made such a casual attempt to deliver a EXPRESS DELIVERY!! How callous of your company not to understand the importance of a service you are providing. The next attempt would have been done Monday evening.. If I had that amount of time for the package to reach Kolkata why would I have choosen a express delivery option????
If you are not willing to actually give a service don't fool people into paying you for a service which ultimately they won't get. Understand the importance of such a service before you handle various people's important packages.. Was this information helpful? | 
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