DTDC Courier & Cargo — I am complaining about my product which was is not deliver till after 20 days now please help me..

Address:DTDC raipur chhattisgarh

Returned Parcel Forwarded From Facility, WHAT DOES THAT MEAN?

The parcel has yet to reach the destination location (kosrangi)still it shows Returned Parcel Forwarded From Facility(delhi hub) in the status.So actually where is the parcel now?.Did it get returned? or what is the problem here? It hasn't reached the delivery location and yes it hasn't attempted a delivery too.
Do look into this matter...
Consignment number[protected]
Booking Date 15/03/2021
Please take necessary actions...
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