DTDC Courier & Cargo — incomplete delivery

Address:

Ariyalur, Tamil Nadu, 621704

AWB No:V57237321
I recently parceled 2 pack of items on 6th December, 2019.I was charged Rs. 5, 200 for 15 kg in total.They promised delivery on Tuesday(12th December, 2019), but today, my customer received only 3.5 kg of parcel.When we tracked the another pack, it was found to be in some other place.What is the point in charging premium rates for delivering the parcel in normal time window, that to incompletely.So, i request you to return the premium rate that was charged for the parcel.