DTDC Courier & Cargo — Incorrect destination and upon reporting further improper actions

Address:	Bangalore, Karnataka, 80000
Website:	www.dtdc.in

My sister had booked a package containing a back brace belt for my mother for her back pain. This package was to be delivered to her in Patna - the address was completely detailed with phone number and everything.

The airway bill tracking number is Z20566540 and it was booked from Delhi to Patna. When I checked on the DTDC website showed it as being dispatched to Pune - seems that the counter clerk does not know the difference between Patna and Pune or the Pin code from 800001 which is for Patna and changed it to 411001 which is for Pune.

I called the Pune office and told them about this improper dispatch and they asked me to write an email explaining the issue. I also mentioned to the service representative Kshitija that my mother would not be in Patna after the 26th April and will be in Mumbai and since now it is already 24th April there is no way that they can deliver it to her in Patna.

I gave them the address for Mumbai so that they can transfer the same there. I received an email from the DTDC customer service - Moumita Sanyal that the package has now been sent to Kolkata (which I fail to understand) how did Mumbai now become Kolkata.

This is utter carelessness of DTDC and complete disregard of the customer's complaint and cause for concern. It has been 5 days now and the package is yet to be delivered to my mother - not withstanding the fact that she will have no relief from the back pain for which the package (the back brace belt) was sent.

The DTDC customer service is taking a nonchalant attitude and has not taken any concrete steps nor are they taking any action against the erring employees who caused this entire issue in the first place.

Despite having made 3 phone calls and written two emails, the DTDC customer service has failed to act in the right manner and is simply passing the buck from one place to another and not ensuring that the package is delivered to the place where it was supposed to be.

A two delivery has already crossed 6 days and when it will be actually delivered is unknown.