DTDC Courier & Cargo — Item not delivered.. status marked as delivered

Address:Muvattupuzha

My shipment has not reached me but status is been marked as successfully delivered.I got a call from local DTDC branch(velloorkunnam, muvattupuzha) asking to collect it from them, I told that I was out station won't be able to collect it. Its been three weeks and there is no response from there Customer Supports.They
always ask the consignee to collect it from them. Anyway I am moving legally as some of my important documents that went missing.

Tracking number : X70167204
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