DTDC Courier & Cargo — item not delivered still not known where is the item

Address:

110010

Sir monu rani the consignor and consignment number is z69364862 send a parcel on 19 september for bhuj (Gujrat) to consignee pravinder prasad and charged me 180 rs. Package reach to gujrat but not delivered. Dtdc called to consignee to collect the item but from 100 km away. Lastly i want to say that its is not delivered till today. On asking to dtdc point they are telling we have sent it and we don't know where it is now? I want my item/package back. Thank you sir