DTDC Courier & Cargo — item returned without delivery

Address:

560063

My item (Consignment no v[protected] returned back without delivery to my address at air force station yelahanka. Reason showing in tracking status that address incomplete while address was completely returned on that with pin code. I contacted to dtdc office also they also telling same thing that address is not complete. My all order are coming on same address then how they are saying that address is not complete. I want my item on or before 27 oct 18.