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DTDC Courier & Cargo — Marked delivered but not received

I placed an order on Pepperfry which is shipped by DTDC/DOTZOT with awb:[protected] . It shows delivered but order not received. No calls no from delivery boy, no delivery otp shared to anyone. When I am talking to Pepperfry its saying "All orders delivered by us have proof of delivery with signatures. In case you haven't received your shipment, please check with family members, neighbors, security, and anyone else who may have accepted the order on your behalf." and in reply when I am asking proof they aren't giving any proof .
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    DTDC Courier & Cargo
    Customer Care Service
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    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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