DTDC Courier & Cargo — misbehave of dtdc staff

I booked my parcel from bangalore to get delivered to imphal. First of all they delayed 5days to notify me about my parcel. As if it was lost. Secondly when i called staff of dtdc bangalore as well as imphal... They misbehaved with me and spoke in an unprofessional and inappropriate manner with me. Atlast i had to call to several numbers to know about my delivery. As there was no proper update online. When i could track the parcel was already in imphal since 3days. But nobody took initiative.. And they denied to deliver it to the given address. Instead the person asked me if i m in so hurry than someone amongst us should go and collect it from there office in imphal. Thangalbazar branch. As they don't have delivery boy since 3days. Its not their headache. Its mine it seems he said.. Having no option when my husband went to the dtdc thangalbazar branch imphal manipur, there also they misbehaved with him. Specially the staff named madhumita.. I want dtdc to take action on her and the other man of that branch whose name is unknown to me. And the other person amongst the dtdc staff of complaint section in bangalore named kalyan. Who had just cut my call as he was irritated with my complaints... Very very disappointed... I would never ever recommend anyone for dtdc service again.