| Address: | Jodhpur, Rajasthan, 342001 | | Website: | dtdc.in |
I initially sent the parcel of 32.8 kg on 16th january 2016 from jodhpur for new york under awb no. N97380173 and till 25th january the tracking status was showing as the parcel reached to us and was out for delivery. On 27th i was informed by mr. Govind (Local dtdc store keeper) that my packet has been returned back to jodhpur a couple of days ago i. E. On 25th. I went to your jodhpur branch to enquire about the reason but i regrett to inform that i was humiliated and felt embarrassed by the way my good were stored as bunch of scrap and the way all this issue was being entertained by the branch manager in jodhpur mr. Choudhary, who did not even showed the courtesy to answer my enquiry or to take any sort of responsibility for this.
Every item here is branded and withe mrp mentioned over it with all licenses mentioned.
I had to purchase many things again and sent the packet again on the very same day under two different awb no. N97342856 & n[protected]. This time the packet got delivered to the ddestination but the entire stuff was damaged again and was been left in a condition of no use. Attached pictures no. 1 & 2 for your reference. Most of the packets were open at the corners and all the packets of spices were having cuts which resulted in spillage.
I have my relatives staying in new york who consumes only indian spices, sweets and other edibles and so we have been a regular and loyal customer for dtdc jodhpur and mr. Govind singh has been serving us in the best possible manner over the past 5-6 years. We never had any such instance earlier.
I hope the matter a bit seriously as for me it has been all sorts of disturbances during the past 20 days monetary loss (Cost of goods and transportation) and exertion to follow your people. I claim reimbursements for all.
I have been in regular touch with dtdc officials but till now got nothing except excuses.
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