DTDC Courier & Cargo — Missing contents from the parcel and damaged bottom of the product

Address:	737101
Website:	www.dtdcsupport.com

I had returned my product (led) to shopclues from gangtok through dtdc courier consignment no. d28194222 to address clues network (p) limited plot no.653a, pallam vihar road, bijawasam, new delhi on the day of 09th june 2016, as they informed me that they had recieved product but the contents inside parcel was missing i. e;cable (wire), remote and tv stand not only that but the product (led) were also broken in bottom.. i had called shopclues for more than 20tyms regarding this issue but they are regularly denying to take any action (refund or replace) about this. they are saying that courier service is responsible for all this.. so as i being a costumer would like to request you to plz kindly solve my problems regarding this and help me to get my products refund or replace as soon as possible. hope for the best support.