DTDC Courier & Cargo — missing of passport (4 nos.)

Address:	Nagpur, Maharashtra, 440025
Website:	www.consumercomplain

I am central govt. Employee working as sr. Manager in public sector unit.
For europe tour first i contacted cox & king employee for schengen visa. Cox & king employee collected all my documents along with my 4 nos. Passport for processing the visa. They couriered my all documents along with 4 nos. Passport to mumbai through dtdc. On 26th april 2018 (Docket no. V[protected], one employee of cox & king mr. Sarang told me that your interview date for visa is on 28th april at mumbai, but your documents along with passport is not traceable.
On that time i already booked round trip air tickets, whose costing was rs. 2, 11, 553/-
After searching everywhere and contacted with dtdc official staff at khamla nagpur, they assured we are trying to search the documents. As per video footage at dtdc khamla nagpur, 4 nos. Of passport received by nagpur office through cox & king employees & dispatched for mumbai, but it was not traceable.
Finally, on 01/05/18 i lodged fir regarding missing of passport.
After that i contact so many persons in dtdc & cox & king employees, but finally not any outcome..
In view of above, i along with my family are facing a lot of problem mentally as well as financially.
Due to above incidents my financial losses is approx. Rs.1, 31000/- (After ticket cancellation) and for reissuing new passport charges was approx. Rs. 12, 000/-only. Total financial losses is rs. 1, 43, 000/- only.
It is very serious matter, kindly settled my case as early as possible with refund of my money i. E rs. 1, 43, 000/- only.
Thanks
Sanjay kumar
Email - sanjay. [protected]@gmail.com
Mob. No. [protected], [protected]
Address - flat no. 102, shivduti palace-2, sugat chowk
Nari ring road jaripatka nagpur (M. S) pin 440026