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DTDC Courier & Cargo

DTDC Courier & Cargo — missing parcel

Address:502305

I ordered one saree in mangala sarees they send the product through dtdc, the tracking number is k16424461, courier received by chandha nagar branch dtdc hyderabad, without any intimation to me they returned the product to rto karagpur, the seller contacted the rto karagpur they told them that didn't receive the product, so where the product gone??
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