DTDC Courier & Cargo — Missing Shipment (H[protected]

Address:

42/177-5-1, NGO colony

Dear Team,
Hope this email finds you well.
I'm Yaseen Shareef Shaik & my dad has booked a shipment from Kadapa in Andhra Pradesh with reference number H63633017, which was supposed to reach its destination i.e Mumbai.
I'm trying to track it through your portal and found that there is no details about the shipment. Had called up the customer service team on the issue they mentioned that they are also unable to track it and asked me to speak with the booking office and shared the number [protected].
The number shared by the customer service team is of Guntakal DTDC service provider he says that he has not booked this shipment and he is correct on his part as the shipment has been booked from Kadapa (DTDC courier office, Grkr Hospital Campus, Sankarapuram, Kadapa - 516002, Opposite Blind School).
Can you please help me with the exact update on what's going on exactly? When will I be getting my shipment?
I found that your service has a lot of flaws and it's strange that the DTDC customer service team is unable to update you on the same. I request you to make a serious note of this and develop your system in such a way that there is no hassle to the customer.
Hope to hear from you soon.