DTDC Courier & Cargo — my document was sent back without notice

Address:	Mumbai City, Maharashtra, 400049
Website:	dtdc.com

As per the norms if i have paid for the courier it should reach my house. The delivery guy called me once and asked me where to drop the parcel. When i called him again he said he just mentioned location shifted and sent my mail back. This is really against the law. They dont have the right to make desicions with calling me and asking. I would requestt you to take strict action because those were very important documents. And if it gets lots dtdc would be responsible for the above