DTDC Courier & Cargo — my packet has been kept on hold

Address:

Mumbai City, Maharashtra

My documents, (Z[protected] which were to be delivered to kharghar are kept on hold since few days at juinagar sector 1 branch. The reason given is that the distance is too much to cover for them. This is ridiculous and i don't understand what kind of service dtdc provides. It has been more than a week since it was booked from sector 12, dwarka office, new delhi. The docs are important and i trusted dtdc for a timely and safe delivery and now nobody is taking the ownership of the issue. The number provided are continuously switched off. Whom do i talk to help me deliver the package. I am really disappointed with the lathargic and alid back attitude of the company. It is taking the customers for granted. You should stop the services if you cant deliver a simple envelope within the radius of few kilometers.