DTDC Courier & Cargo — my parcel still not received

Address:BARASAT,NABAPALLY, Kolkata, West Bengal, 700126

My parcel still not received. It's over 2 month and still its not received. My tracking no is z86944419 which still now showed as "in transit". This parcel contain some of cosmetic products which is coming from delhi to barasat.
I also complain in dtdc website and my complaint no is 14161496 but they did not provide me any kind of help. I also call center of dtdc but they did not response my call. Please kindly do the needful.

If it's possible kindly refund my parcel value which is rs.860 to my bank account. My bank account details is state bank of india, a/c no – [protected], ifsc code-sbin0010090
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