DTDC Courier & Cargo — my two courier packets booked on 5th dec 2018 were misplaced and lost by the staffs of dtdc.

Address:

400056

Hi, we have book two urgent shipments on 5th dec 2018, first for new mumbai and the other for nasik in maharashtra. The dtdc branch in irla, vile parle west in mumbai was clueless and but were equipped with all sorts of excuses for lost of my packets which was top most urgent and priority for us as it contained the bank related documents and medicine respectively. Inspite of several request they didnt understand the gravity and seriousness of the medicine which is very sad. Someone was waiting for those medicines desperately and these careless staff lost it. They charge so high rates for shipment bookings than why they are not able to provide that high quality service for the same. They didn't provide the valid shipment tracker no nor the details were updated onsite. Its been almost a week now. We were in business with this branch for more than 10 years now but still such a pathetic and careless approach towards the service is very disappointing. Just because of few hopeless staffs the brand is getting affected and the customers are suffering. We need back the packets asap with full refund and some stern action on this.in future we don't think we can continue with such hopeless service provider.