DTDC Courier & Cargo — non delivery of consignment no.n20547921

Address:

Ludhiana, Punjab, 141008

We have sent a consignment on 28th december 2018 to paris having tracking number n20547921. But the shipment is not delivered yet. Whenever we asked them for the status they keep on saying that it will take some time. While tracking online he shipment shows the message of "out for delivery" since 10th january 2019. But our client did not received the parcel yet. The parcel contains extremely important documents and it has to be reached in time. But 3-4 days ago, a person from dtdc called us that the shipment has been destroyed due to incorrect address. How can they destroy the parcel?
Even in worse case scenario, they can charge us and send the goods back to us if those were not delivered. But they cannot destroy our parcel. This is the last time that we are submitting this complaint.in case, we still do not get any response from dtdc, we will be forced to take legal action them.