DTDC Courier & Cargo — non-delivery of consignment number k02397879 dated 17/08/2017

Sir/madam,

On 17/08/2017 i booked an article at dtdc, tinsukia office with the above mentioned consignment number for delivering to mr. Baibhav biswas, house number:412-g, omega city, nh-95 chandigarh, khanpur, punjab-140301. But till date the article is not delivered.

Observing the receipt on 19/8/2017 it was seen that the pincode of the destination (The receiver) written on the receipt as 14030166 instead of 140301. Instantly it was communicated to [protected]@dtdc.com from my email id.

On aug 23 a mail was sent to me as below but somehow it remained unseen to me.

"dear sir/madam,
Greetings of the day!
Please find the details mentioned underneath for the case number : 07217153, against consignment number k02397879
As per mohali team address is not correct so pls wait we will arrange the same
Aasp

Thanking you,
For dtdc customer support team
Sonia

On 31st august, 2017 i sent another mail as below-

Dear sir,
Please let me know why the article is not delivered till date. Instead the receiver is asked to collect the article from your office. Please arrange for delivering the article at the earliest. Even no response was made by the destination office when he tried to contact.

Thanking you.

Jagabandhu biswas (Sender)
State bank colony,
Subachani road, tinsukia
Pin - 786125

(Receiver)

Baibhav biswas,

House no.412-g, omega city, nh-95 khanpur, chandigarh, punjab-140301

Later on tracking the consignment it was found that the consignment was being returned to its original place and immediately another mail was sent as under which will speak of itself.

Dear sir,

It really made me strange to receive the mail that a reputed courier service like (Your one) dtdc could not made a delivery of the shipment referred above, instead returning to its origin. We were very well aware of the situation in punjab during these days and could bear the late of delivery of the article for a few days. Moreover, the contact number of both the sender and receiver were well written on the cover of the article along with the address. You could made a phone call and ask to collect the article from your office if you were unable to deliver to its address. But not a little effort were made from your end. Does it not meant that you do not care a little to give service to your customer or you do not bother at all for the suffering of the customers.

May i now request you to make necessary arrangement for delivering the article to its destination. Hope you will pay a little effort to do so or otherwise should i think that you do not have any responsibility of delivering articles of the customers except making money.

On searching tracking history it is seen that the article received at guwahati hub on 6th september, 2017. But till date it is not received by tinsukia office.

Under the above circumstances i found no other way but to complain you for give me back my article with full compensation for harassing me for the negligence of the company i. E. Dtdc not taking responsibility of their duty.

Further i want that the dtdc should taught a lesson so that no other person will have to suffer because of their irresponsible service.

Thanking you.

Jagabandhu biswas,
Sbi colony,
Subachani road,
Tinsukia-786125. (Assam)