DTDC Courier & Cargo — not delivering in address

Address:Bokaro, Jharkhand, 827006

I am living in biggest housing society of bokaro steel city, bokaro, jharkhand. Name of my society is "malti luxuria city" in this society there are 800 flats. And this society is located at prime location of bokaro. It is only 3 km far from your nearest center.
When ever i have any delivery your peoples call me to collect it from your center.
It is very harsh full to go your center and collect my consignment from your center.
For example today 12/11/2018 i got call from your center to collect my parcel from your center which tracking no.-c86100962
Now i am out of station and parcel contained some important medicine of my family member. I requested them several time to make delivery at my home but they are not listening me and also their reply is very rude.

If you receive consignment to deliver at address than you should otherwise don't accept consignment.
Request you to make it sure that your center deliver consignment at address
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