DTDC Courier & Cargo — not good service

Address:

Shivpuri, Madhya Pradesh, 473551

In shivpuri, I ordered my things from Maharashtra on 4th Feb but still not getting. I called number of times but he is saying the No service area. But my place is just 6 km from DTDC office.
He is saying I have to pay delivery charges or wait for other product come to my area then only I will come.
Else you come and collect it.
What type of service it is & what is extra delivery charges.
Already 5 days over the product came on 5th feb but the guy not interested.
He is demeaned ur service.
You should take action as early as possible.
Yesterday I told him today you send my parcel else I will complain but still his response is negative.