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DTDC Courier & Cargo — not responding and didn't deliver my courier

I have got a call from dtdc courier services kuppam people on 10/08/2019, saying that to collect my parcel from courier office because there are no one to deliver my courier.. I said them to deliver my courier whenever possible for them cause i'm not in a position to go to office cause my leg was fractured.. Then didn't answer and hang up my call. Today i. E, 14/08/2019, courier boy called me to come to one place and collect my parcel i told them that i was not in a position to walk so please give my parcel in mentioned address he answered recklessly saying that he can't come and left my parcel somewhere in some place nearby his place.. Now they are not responding to my calls..

Complaint Status

[Aug 14, 2019] DTDC Courier & Cargo customer support has been notified about the posted complaint.
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    +91 80 2536 5032 [Customer Care]
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047