DTDC Courier & Cargo — Package not delivered and wrong status updated in the dtdc website

Consignment number D59397256 which is in DTDC bangalore Bommasandra branch. I wanted to inform that neither any attempt to deliver the product was done nor any body had called me yet from the DTDC Bommasandra branch, but still it is mentioned that the customer not available in the status. In this pandemic time where we all will go. We are always inside home only. Can you please expedite the process and get the parcel delivered to me at the earliest. After putting in twitter the DTDC team replied that they will help me, so I saw today that it was out for delivery but still I did not receive the product and the status they had updated as Receiver not available