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DTDC Courier & Cargo — package not delivered/misplaced but showing delivered in online tracking

I have not received my package (Consignment no.: k[protected] containing books dispatched on 6th march, 2018 from kolkata. But it is showing delivered in online tracking platform. Please find attached the image for the same. The address for delivery is analytics quotient, amr tech park, bomanahalli, bangalore.

I have contacted both madivala head office and bomanahalli office as well as called the delivery executive multiple times, his phone number: [protected] but have got only false promises of delivery.
package not delivered/misplaced but showing delivered in online tracking
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Mar 23, 2018

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    DTDC Courier & Cargo
    Customer Care Service
    Customer satisfaction rating
    12%
    Complaints
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    1131
    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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