DTDC Courier & Cargo — packet not delivered in 6 days while use plus service

Address:

Ranchi, Jharkhand

I have sent a packet through dtdc on 29th sept 2018 while using the dtdc plus service but still (05th oct 2018) the receiver didn't receive the packet. Packet reached to the city on 01st oct 2018. The nearest center of dtdc is just around 4km away from my home. Even they didn't try to deliver the packet in spite of that they update with "receiver refused delivery". I have been following up with the dtdc since 3rd oct 2018 but not get any positive response. Receiver is my dad and he is a senior citizen and can't go to the dtdc office to collect the packet.
Although the person seated to that center of dtdc was quite arrogant and refused to deliver the packet. The way he talks reflects that he is not caring about the services, it is not his responsibilities to deliver the packet.
Customer care is also very slow.
Please resolve the issue asap otherwise i have to pick some different option (I will go with consumer forum).

Please check the consignment tracking number: v49361961

I advice to dtdc to take some action against that center who is not interested in services and don't have the idea of service industry.

Address of that center: hatia - chandani chowk, bindhyavashini bhawan, singhmore, hatia, ranchi dist,

Ph: [protected],
Email: hatia_chandanichowk. [protected]@fr. Dtdc.com