DTDC Courier & Cargo — parcel / item not delivered

Address:

611002

My consignment number is d46754817 and my package is not delivered at given address. From last fourteen days, it is showing that "receiver's requested to deliver another day" which is not true message, and still its kept at thanjavur branch. I called and booked case number is 12967236 to customer care but they are not telling the status of my parcel/item is not delivered. You can feel my frustration, as this was my first experience with dtdc. I am regretting, why i chose dtdc.