DTDC Courier & Cargo — parcel moved to other city | |||
My name is niraj singhania, we do small scale business in our hometown named "rishra (712248). We once or twice in a month courier things from dtdc rishra franchise. I don't know how but this time dtdc made us very disappointed because of you people i lost the belief of my customer who live in kochi. I have given my courier on 25.10.2018 at rishra franchise and i have attached you the sender copy of the consignment also in the mail. My courier should have gone to"kochi (682017) ", but i don't know who has made the mistake, the franchise (Rishra) or from kolkata branch, instead of kochi the product is send to ahemdabad (382017). It was clearly mentioned in the receivers copy and the senders copy"682017"but the product is sent to ahemdabad instead of kochi. Now we are calling to the customer care there is no response. We are asking to the franchise to do something, they are ignoring the matter. They said this is not their mistake and now it is upon ahemdabad branch when they will send it back to"kochi". The consignee has also tried to contact the company many atimes and we have contacted the ahemdabad branch too but no favourable response. This courier was sent in an urgent basis as because in that courier there is products of rituals which is very important in the wedding. Please help me out of it. The marriage is on 10th of november and it is very important to send this product to them by 10th of this month. I have lost my customer but i don't want to loose the respect i built among my customers. Please try to contact me and send it back to kochi as soon as possible. Was this information helpful? | |||
DTDC Courier & Cargo customer support has been notified about the posted complaint. | |||
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