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DTDC Courier & Cargo — Parcel not delivered

I have ordered 2 soaps from Rathira Ayurveda (Order #[protected] on 31-Aug-2022. They sent the soaps in DTDC courier (Tracking #D[protected].

DTDC people updated the courier status as delivered on 14-Sep-2022 but I did not receive the courier yet. It was OTP based delivery. I did not provide OTP to anyone and no one called me for parcel delivery but they updated the status as delivered without delivering the parcel. I have raised complaint to DTDC and Rathira Ayurveda but no response from them.

Kindly help me to resolve this issue.
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