DTDC Courier & Cargo — parcel undelivered and rudely said by frenchies person it's lost

Address:

Tuljapur, Osmanabad, Maharashtra, 413601

Dear sir,
Consignment no.-z22902421 was booked 20.09.19. It came to destination on 23.09
19 and informed me through message to collect parcel from office on 24.09.19, a call came from delevery boy to come for collecting a parcel i told to come to the given address but rudely it was refused by the delivery boy on 26.09.19 i come to dtdc office where rudely it was told by office person that parcel is not available he will search and inform you. Till date my parcel had not been recieved now that dtdc franchiese office person not answering the phone now where we go. Never seen such a bad service by any other courier service.
Please do the needful action.