DTDC Courier & Cargo — poor customer relationship

Address:

691303

Dear sir / madam,
As you know you have a branch in kottiyam (Kollam, kerala) which is very near to mayyand (My home town). I am a policy holder of maxbupa and i collected many documents from your office as well as home delivery. It is well known that, the sender and reciever gave priority to home delivery service and many times we get that provision from your office too. But unforutnately i had a very bad experience from one of your lady staff in kottiyam branch when we enquired about home delivery of policy document that max bupa send to your branch. They said that there is no provision of home delivery and if we cant collect it from office they will send it back. So i asked them to handover it maxbupa representative in federalbank which is very near to dtdc kottiyam branch. I have some medical issues to travel but i want to say you that, as a reputed company you have to be very careful when giving subcontract to others. I also informed maxbupa about my worst experince got from your courier service and requested to cancel the dealership with your service. Sorry to say that i will never and ever use your courier service for any purpose