DTDC Courier & Cargo — poor service (consignment not delivered)

Address:Mumbai

Kindly consider this as my official complaint against the poor service from dtdc. We had sent the courier with tracking no d59279671 from berhampur odisha to mumbai on 15th june 2020.

Tracking status shows it reached mumbai since 19th june and yet to be delivered at the address. From 25th june its showing out of delivery from marol (Chandivali) branch but yet to be delivered, nobody visited the address neither anyone called in the mobile number given.

Somehow i had arranged the address of marol chandivali branch and my friend (To whom consignment is sent) visited the chandivali branch on 27th june 2020. However to utter dismay he had found that the couriers are handled very badly and thrown here and there. The office boy had searched everywhere and finally told it's not marol (Chandivali) branch and wrongly updated the system, he informed it's in sakinaka branch and will be delivered in evening. Till now it has not been delivered. Today the chandivali person mr. Bharat told he can't help as he has not received the consignment.

I had also tried many times to call customer care. Every time i call it will say waiting list 15. After i wait for 10 minutes, whenever it reaches waiting list 2, the call will automatically disconnect. Why don't you provide the nodal officer contact number for registering grievances?? I also collected the contact nos of marol branch, mumbai operation head mr. Sunil and mumbai regional manager and tried to contact. Nobody is picking my phone.

This has been a very poor service from dtdc and a harassment to the customer. I strongly object to it. Kindly look into the matter urgently.

Regards,
Balakrushna
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