DTDC Courier & Cargo — product and response of customer care

Address:Sandcube Analytics Pvt Ltd, 1st floor Bhojanam building, Banaswadi, Bangalore, Karnataka, 560048

Respected sir,

My consignment no. K17308539
My parcel was not received till now and when i am calling to ask about my parcel details no one is responding to my call. They just lifting the call and disconnecting it. Is this the way you give to the customer. On 17 april 19 i was available in the same address till night 10.30pm waiting for the parcel but didn't received. When i tracked through online it was mention that the receiver was not available. If by chance i am not available then they would have hand overed to my security but nothing was done. Neither called me nor informed to my security.
I need you to take a action on this review.
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    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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