DTDC Courier & Cargo — Product broken inside

Vidhya Shanmugam

from Bengaluru, Karnataka

Address:

560043

Got a courier few minutes back. Very shocked to see the broken pieces.

Very disappointed for the following reasons :

1. Being fragile, (porcelein material), care was not taken to mention "Handle
with care" or any other caution on the cover.

2. While handed over, the sound of broken pieces was heard and the gift wrap was appeared to be not intact, i.e like a repack. If checked and heard the sound why it is delivered in the same state? So what is the assurance the company is giving while delivering the product?

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

May 27, 2017

Updated by Vidhya Shanmugam DTDC Courier & Cargo — Product broken inside

Got a courier few minutes back. Very shocked to see the broken pieces.

Very disappointed for the following reasons :

1. Being fragile, (porcelein material), care was not taken to mention "Handle
with care" or any other caution on the cover.

2. While handed over, the sound of broken pieces was heard and the gift wrap was appeared to be not intact, i.e like a repack. If checked and heard the sound why it is delivered in the same state? So what is the assurance the company is giving while delivering the product?

Reference number: org: BLR/SAR, Cust ID: BF655 (WT:0.430) 26 mAY 2017
AWB No. B44296313

Details of the courier is stated as above hoping that some action will be taken for this complaint.

Regards,
Vidhya.