DTDC Courier & Cargo — product shipment thru lite

Address:Agrolandia AGT Machine LLP,635109, Krishnagiri, Tamil Nadu

We had booked a consignment on 20th to raipur vide doc no d56116812b from hosur, still the consignment not reached the destination. The consignment was booked thru air and why it's taking so much of time to deliver, our client is asking compensation from us for the delay.
Within two days the consignment has to be delivered. Why this delay and who is going to take responsibility
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