DTDC Courier & Cargo — Received the product in damaged state

Address:	Singrauli, Madhya Pradesh, 486889
Website:	www.dtdc.in

Reference: consignment no. D29980839 dated 05.11.2016,

Vide aforementioned consignment, i have sent one micro oven to the following address :-

Mr. Manu, your’s choice, jkavil kadavu, muncipal complex, kodungallur-680 664, trichur district, kerala (Mobile no. [protected]).

This package has been received at the destination on 17.11.2016 at 9.20 am. Soon after delivery of the material, the delivery boy has immediately left the location. On opening the package, the product (Microwave oven) was found in totally damaged condition.
While booking it was clearly stated that the material will be sent by air cargo but it was sent by road mode by dtdc courier, though i have already made the payment of rs.1980/- towards the charges for air cargo.
Even i had paid the hefty amount against the product insurance while booking the consignment.
This matter has been brought to the notice of dtdc courier service (Singrauli as well as renukoot branch) many times through telephone, e mails etc but all went in vain. They have seemed to drag on the matter unnecessarily.
Though, i have been assured by the courier service provider that you matter would be sorted soon since last 5 months but nothing positive happens till date.
When will i receive my claim still remains a big question mark???

Regards

K muraleedharan

[protected]