DTDC Courier & Cargo — regarding courier not being delivered

Address:

Mumbai City, Maharashtra

Sir
With great pain and mental agony i would like to finally lodge a complain against dtdc courier.
I booked a consignment on 25th april from patna to mumbai.
As the consignment was food mostly i was waiting to receive the courier.
On 27th of april o tracked the courier, to my surprise it was showing receiver not available (Cir).
I was present on the given adress whole day.
I didn’t received any call or message regarding consignment.
It’s just so much frustrating that a brand like this could do like this.
The harassment doesn’t stopped here, i called for an hours multiple times to the given customer care number. To add to my misery they didn’t respond.
So in short there was nothing a person could do about this poor behaviour.
It’s a mental and physical harassment.
I need to sort out things as soon as possible and punishment to the culprit.
Thanking you
My consignment tracker id is k18162366