DTDC Courier & Cargo — undelivered courier, no response on phone, no customer care help, extra charges

Address:

Lucknow, Uttar Pradesh

This is related to my consignment which i have not received till yet. My family sent me sweets for diwali but since now it's showing the status on hold. After 10 days when i enquired about the same, they said they forget to get one document, again my mother gave that and asked them to send. But its 23rd now and neither they pick my call nor they response on emails. I tried reaching on the contact number given in site for customer care but no one answers. It is more than 22 days now, it's not surprising if this happened as the client service is not that important for these guys. I just want to know how you will compensate for this. As diwali has gone and the goods carrying in the package must be got spoiled. I have attached the details please go through it.
Details:
Courie service - dtdc express limited
Name - mansi sharma
Reference number - n20068238
Contact no - ([protected])
Consignee name - madhvi sharma
Consignee address - 195 waukegan road, the reserve apartment, unit 305, chicago illinois, usa

And more than the money it's about the emotional sentiments which were attached with the courier. My mother asks me daily about the sweets have i received it or not. Because i believe if they could not send it the courier before and had this idea then they should have not have taken the responsibility.

Madhvi sharma
Contact - +1 ([protected])
Chicago, il